General conditions

1. These general terms and conditions apply to the legal services between the client and Mint Consult. Mint Consult is the trade name of Mint Consult BV, with registered office at Elenestraat 48, 9620 Zottegem, KBO 0725715396 (hereinafter: Mint Consult). The client accepts that these general terms and conditions take precedence over their own general terms and conditions.

2. The contractual relationship exists between the client and Mint Consult. Depending on the nature and complexity of the case and when required in the interest of an optimal service, Mint Consult can assign one or more consultants.

3. When Mint Consult is required by law, ethical rules or otherwise to carry out a client survey, the client will provide Mint Consult with all information and documents. Failing this, Mint Consult can terminate the legal services, regardless of whether services have already been provided and without prejudice to the client’s obligation to reimburse the services and costs already provided. In this investigation, the protection of the personal data of the clients will be guaranteed. This means that the data can only be processed if this is prescribed by law, on the basis of the agreement concluded between Mint Consult and the client, or if the client gives his consent. Mint Consult informs clients about their additional rights in the privacy policy, which can also be consulted on the website www.mintconsult.be.

4. Mint Consult’s fee is communicated at the first meeting between the tax consultant and the client. If a basic rate is used, it can be increased due to certain factors, such as the complexity, the urgency and the amount of the claim. The factor is maximum 2. It is also possible to work on a percentage of the amount of the claim. In that case, an advance of EUR 300 is always charged. The percentage is set at 25% of the total claim (principal amount, interest, compensation). Finally, work can be done on the basis of a lump sum. This amount will be communicated to the client before the start of the file, and will depend on the type of claim. The costs are set at 8% of the fees. During the first customer contact, all relevant information regarding fees and costs is communicated to the client. Mint Consult can request a commission. Mint Consult invoices are communicated by email and are payable within 15 days of the date of dispatch. In the event of late payment, statutory interest and a fixed compensation of 10% of the outstanding amount are due without prior notice. Mint Consult may change its hourly rates from time to time and will inform the client by email.

5. The client acknowledges and accepts that the consultants of Mint Consult are responsible for an obligation of means, without prejudice to legal and ethical regulations. The contractual and extra-contractual liability of Mint Consult and its consultants towards the client and third parties for any damage, loss or cost that is directly or indirectly caused by the service, action or omission by Mint Consult and / or its consultants is in any case limited to the amount actually paid under Mint Consult’s professional liability insurance, except in the event of intentional error or fraud on the part of Mint Consult. A copy of the provisions of this professional liability policy will be provided to the client free of charge and upon first request.

6. Mint Consult may terminate the client’s representation for any reason, in accordance with applicable ethical rules, including when unpredictable or unforeseeable circumstances arise that make Mint Consult’s services difficult or impossible, including failure to pay Mint Consult’s invoices. within 10 days after notice of default. The client can terminate the representation by Mint Consult in writing at any time. The termination of the services does not affect the client’s obligation to reimburse the services and costs performed prior to the termination and the services and costs related to the transfer of the file.

7. Notwithstanding Mint Consult makes reasonable efforts to safeguard its emails and attachments from viruses or other defects that may affect computers or an IT system, it remains the responsibility of the client to ensure that appropriate measures exist to protect the computers and protect the client’s IT system against such viruses or defects. Mint Consult accepts no liability for any loss or damage that results from receiving or using electronic communications from Mint Consult.

8. The relationship between Mint Consult and the client is governed by Belgian law. In case of dispute, the courts and tribunals of the judicial district of Oudenaarde (Belgium) have sole and exclusive jurisdiction.

9. If any provision (or part thereof) of these general terms and conditions is unenforceable or contrary to a provision of mandatory law, this will not affect the validity and enforceability of the other provisions of these general terms and conditions. In such event, the parties will negotiate in good faith to replace the unenforceable or conflicting provision with an enforceable and legally valid provision that is as close as possible to the purpose and intent of the original provision.